21 June 2017

2016 ISB results: PTEs and ELPs

International student satisfaction at New Zealand PTEs and ELPs remains high, according to the latest i-Graduate International Student Barometer (ISB) results.

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The ISB is a globally benchmarked survey for international students which measures their level of satisfaction across four major dimensions including their arrival experience, the support they receive from their education provider, the quality of education provided, and their living experience in country.

International Student Barometer – PTE sector

The 2016 PTE sector ISB survey had 2,909 participants, a significant increase over the 2,010 participants in 2014, and saw the overall satisfaction of participating international students from New Zealand PTEs increase by 1.8% from the 2014 survey to sit at 89.5%. 

New Zealand PTEs significantly outperformed the global benchmark for private education providers globally, being 2.2% above the global overall student satisfaction benchmark of 87.3%.

Within the four major components of the survey, PTEs outperformed the global benchmark on each dimension:

 

New Zealand PTEs (n=2,909)

Global Benchmark (n=13,145)

Learning Overall

90.3%

87.7%

Living Overall

90.7%

88.8%

Support Overall

88.9%

88.5%

Arrival Overall

92.6%

91.3%

International Student Barometer – English Language Sector

The 2016 English Language sector ISB survey had 3,597 participants, a significant increase over the 1,990 participants in 2014, and saw the overall satisfaction of participating international students from New Zealand English Language providers decrease by 2.2% from the 2014 survey to sit at 86.7%. 

New Zealand English Language providers underperformed the global benchmark for English Language providers globally, being 1.0% below the global overall student satisfaction benchmark of 87.7%.

Within the four major components of the survey, English Language Schools underperformed the global benchmark on each dimension:

 

New Zealand PTEs (n=3,519)

Global Benchmark (n=14,804)

Learning Overall

85.6%

87.5%

Living Overall

89.0%

90.0%

Support Overall

91.3%

91.9%

Arrival Overall

89.8%

90.6%

Each participating education provider in the ISB survey receives a customised report based on their own international student survey results provided to i-Graduate which details their performance in relation to other participants in New Zealand, and an overall global benchmark. Providers use these results to make informed decisions to enhance the international student experience and drive successful recruitment and marketing strategies.

ENZ, who funds the ISB survey, receives overall aggregate results for each education sector, but does not have access to individual provider results. ENZ works with sectors to ensure the experience of international students in New Zealand enhances our reputation as a high quality, safe, and welcoming education destination.

Click here for the summary English language report

Click here for the summary PTE report.

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