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• Earthquake communications - 1

  ENZ Auckland and Christchurch are open for business today. Senior Wellington staff are working remotely as ENZ’s office building undergoes building safety inspection. All Wellington staff have been told the office is closed today. 

  The earthquake was not centred near areas of high population density, and initial reports suggest damage has been superficial rather than serious or widespread.

  We have received no indications of injury to any international student.

  New Zealand’s national senior secondary school NCEA examinations are currently underway. Some schools have cancelled today's examinations because of the requirement for building safety inspections. In these cases, an emergency derived grade process is available to reduce any disadvantage to students. See NZQA’s website for more information.

  We will provide updates as soon as they are available.

• Earthquake update - 2

  ENZ’s Auckland and Christchurch offices were open as usual on Monday. ENZ’s Wellington office has been assessed as structurally sound, and will reopen on Tuesday, 15 November (NZT) from 10am. It will be business as usual on Wednesday.

  While some schools in affected areas were closed today as a safety precaution, we have received no indications of injury (including to any international student).

  Fortunately, the earthquake was not centred near areas of high population density, mainly focused on a small area in the north of the South Island around Kaikoura. Reports confirm that most damage has been relatively isolated rather than widespread.

  All schools and education providers in affected areas have checked or are checking their buildings as a safety precaution. For international students about to travel to New Zealand, we encourage you to make direct contact with your education provider for an update on its circumstances. You might also monitor the Ministry of Education's website for updates.

  The New Zealand Qualifications Authority has confirmed that NCEA and New Zealand Scholarship exams will proceed tomorrow (Tuesday 15 November 2016) as planned.

  Please note in particular that all functions and services in Christchurch and Canterbury, and Auckland, are unaffected and operating as normal, and overseas visitors shouldn't have to change any plans to travel there.

• Earthquake update - 3

  International gateway cities of Auckland, Wellington, Christchurch and Queenstown are all open and welcoming visitors. Regional airports are also operating meaning visitors can continue to fly between destinations.

  Most services and functions are operating as normal other than in a relatively isolated area around Kaikoura. Kaikoura is a small community approximately 2 ½ hours’ drive north of Christchurch in the South Island. Kaikoura is currently inaccessible by road.

  ENZ is open for business in all offices across New Zealand.

  Wellington’s central business district reopened for business today, with some buildings that sustained damage in the earthquakes remaining closed. Bad weather has also resulted in some road closures and minor disruption to public transport.

  There have been no reports of any injuries to staff or students at schools, private providers or universities.

  It is expected that most schools are now open as normal. NCEA and New Zealand Scholarship exams have resumed in secondary schools.

  ENZ has received reports that the great majority (around 90 per cent) of tertiary campuses around New Zealand are open.

  We encourage international students about to travel to New Zealand to make direct contact with your education provider for an update on its circumstances. You might also monitor the Ministry of Education's website for updates.

• Work begins on plan to grow offshore delivery

  Education New Zealand is developing an international delivery plan to provide a clear and comprehensive rationale for New Zealand's involvement in the international delivery of education and training. Its findings will be integrated with the International Education Strategy, currently underway. 

  ENZ Industry Development Manager Adele Bryant said the plan will be comprehensive. 

  “It will identify and prioritise opportunities, approaches and models that will be competitive and build the best long-term value proposition for New Zealand,” Bryant said. 

  The Observatory on Borderless Higher Education (OBHE), in partnership with the International Graduate Insight Group (i-graduate) have been selected by ENZ to develop the plan. 

  OBHE is a higher education think tank with a unique remit focussed on ‘borderless’ education.  Richard Garrett, Director of OBHE will lead a team of 8-9 based in the USA, UK, Malaysia, Australia and New Zealand. Some of the team members will be well-known to the New Zealand education sector including Stephen Connelly, Director of GlobalEd Services in Australia and Kyla Steenhart, Director of i-Graduate in New Zealand.

  The views of interested education providers will be sought over the next three months. The plan is due to be published in May 2017.

• ENZ promotes education in Thailand

  The counsellors were broken into small groups and rotated between roundtable discussions with Education New Zealand, the US Embassy, British Council, and OCSC.

  ENZ’s Marketing and Strategic Relations Manager – Thailand, Chortip Pramoolpol, said this intimate road show format was helpful in sharing key information with the market without overwhelming them.

  “It was a great way for school counsellors and students to gain insights into New Zealand’s education system and learn the many benefits of studying there.

  “It also means information about New Zealand will be distributed into schools and to students who otherwise wouldn’t have New Zealand on their study abroad radar.”

  

  ENZ and RMUT representatives

  The following day, ENZ met with the chairman and presidents of Rajamangala University of Technology (RMUT), a system of nine universities in Thailand. With RMUT’s link to industry and practical teaching styles, it is most similar to New Zealand ITPs.

  ENZ’s South, Southeast Asia and Middle East Regional Director, John Laxon gave a crash course on the New Zealand ITP system, welcoming the possibility of future collaborations with RMUT in English language training, double-degree programmes and student exchanges.

  To build on this knowledge, ENZ’s Thailand team have begun planning an education road show for all nine RMUT universities starting December.

• New Zealand is safe and open for business

  New Zealand’s international education industry is open for business as usual, says John Goulter, ENZ General Manager Stakeholders and Communications.

  “New Zealand remains a safe and welcoming place for international students to live, study and travel around,” he emphasised.

  “While last Monday’s 7.8 magnitude earthquake gained global media attention, within a day of the quake, daily life in almost all parts of New Zealand had returned to normal.

  “All of New Zealand’s gateway cities of Auckland, Wellington, Christchurch and Queenstown were open and all regional airports were operating – meaning people could continue to fly between destinations.

  “New Zealand is remarkably resilient to these kinds of events.”

  He emphasised that the earthquake was not centred near areas of high population density and its damage was not widespread.

  “Two-thirds of international students are in Auckland which was unaffected.

  “Similarly, Christchurch has been largely unaffected and the city is functioning as normal.”

  ENZ had received no reports of any injuries to staff or students at schools, private providers or universities.

  The earthquake had a big impact on Kaikoura, a small settlement several hours’ drive north of Christchurch in the South Island, and recovery work there would be ongoing for some time.

  There had also been aftershocks, which were expected.

  In Wellington, a small number of buildings in the central business district had sustained some structural damage, and these were being managed with minimal impact to normal business and daily life in the city.

  Mr Goulter said that Education New Zealand had been working closely with its international offices to share updates on the earthquake to keep our key markets informed, and to monitor media coverage and perceptions of the quakes.

  “We would like to reassure international agents, media, parents and potential students that New Zealand continues to be a safe, high-quality educational destination.”

  He suggested that international students due to travel to New Zealand to make direct contact with their education provider for further information, or to monitor the Ministry of Education's website for updates.

  Mr Goulter said he was confident that the recent earthquake activity would have minimal if any long term impact on New Zealand’s international student market.

• New Zealand’s expertise shapes Guangdong’s new framework

  As China does not currently have a National Qualifications Framework, the delegation’s first task was to research and make recommendations on the development and implementation of a model for the Guangdong province.

  The delegation included six experts from the Open University of Guangdong, which has contracted by the Provincial Government to undertake the project. Vice President Li Jian, head of the delegation, described their work as “pioneering” within the Chinese system.

  ENZ’s International Market Manager (China, Korea, Japan) Tania Woodcock says the visit provided a great opportunity to showcase New Zealand’s education system, as well as the people behind it.

  “While the delegation gained insights into our qualification framework, they also went away with a broader understanding of how our organisations in the education sector work together.”

  The two-day visit was hosted by ENZ in close partnership with NZQA, Weltec, Universities New Zealand, the Academic Quality Agency and Victoria University of Wellington. 

  

  Vice President Li Jian with Emeritus Prof. Sheelagh Matear (Director, Academic Quality Agency for UNZ) and Wendy Robinson (Academic Programmes Manager, UNZ)

  The programme focused on the design and administration of the National Qualifications Framework, discussing it from each host organisation’s perspective.

  Tania says the delegation found the visit invaluable in shaping its thinking, and will shortly submit its report to the Provincial Government.

  “The success of the visit couldn’t have been achieved without the warm hospitality of all those involved, especially in light of the recent earthquakes which provided a few logistical challenges.

  “Thankfully, both the hosts and the delegation had a good sense of humour about it, and at one point agreed to continue meetings under the table in the event of another quake!”

  An additional objective for the delegation was to build relationships with government officials and providers, making this visit an important first step in that process. 

  The ENZ China team will be following up with the Guangdong team in China on engaging further on this project.

  

  At Weltec, Petone Campus. Vice President Li Jian is fifth from right, flanked by Weltec staff, Moira Hagenson on the left (Director, International) and Graham Carson on right (Head of School of Engineering Technology). To Graham’s right is Mr Brian Cao (Senior Market Manager, Weltec).

• Impact of demonetisation on Indian student recruitment

  The government has implemented a deadline of 30 December for people to exchange the old currency notes at banks.

  In the student recruitment market, key impacts have already been felt:

  • There are maximum daily limits for banks to exchange money, which is creating delays in student loan processing for international students, and in Immigration New Zealand’s (INZ) ability to verify financial documents and process visas.
  • Study abroad has become more expensive but conversely, New Zealand has become relatively more cost effective as the Indian rupee has dropped more against the Euro and USD than the NZD and AUD.

  Longer term, the supply of ‘grey money’ to finance significant purchases will be reduced, including for education. This may impact study abroad numbers. However, student loan costs may fall as a reduction in overall money supply (some grey money will not be exchanged) will reduce loan interest rates and inflation. It’s too soon to tell the significance of these impacts, but it’s more likely that rural and agricultural cash-based regions such as the Punjab will be affected.

  ENZ’s Regional Director South, Southeast Asia and the Middle East, John Laxon, said the repercussions of this change are still playing out.

  “The changes are likely to result in some delays in Indian student applications over the next few months for all countries, while any significant longer-term impacts are still to be worked through,” said Mr Laxon.

  “We have provided an update to education agents to keep them informed of New Zealand’s student visa approach. We will monitor visa numbers with INZ and keep education providers updated,” added Laxon. 

• Regional Partnership Programme – reaching new heights

  With Southland, Northland and Waikato recently joining the programme, ENZ now has 15 regions looking to develop and implement new strategies, and better tell their regional international education story.

  Here’s a snapshot of the good things currently underway.

  The Global Workforce project

  The Global Workforce project aims to better position regions as education and career development centres, and to more effectively connect international talent with skilled employment opportunities. 

  This initiative will continue to expand the options for students to participate in the existing Work Ready programmes by working with government agencies and employers in sectors with future skill shortages. 

  Better regional data

  International education is a valuable industry, and soon we’ll have the numbers to show it. Precise data will demonstrate the level of contribution that international education makes to regional economies, with clear information about value, job creation and the average international student spend per region. We expect the first round of data to be available for regional partners in early 2017.

  Regional workshop

  

  Fifteen regions were represented at the workshop, gaining new insights on destination marketing best practice.

  In late November, representatives from 15 regions gathered for a two-day workshop in Christchurch.

  The workshop included a presentation by ICEF (International Consultants for Education and Fairs) Asia-Pacific Vice President, Rod Hearps, on maximising engagement with agents, and the importance of destination marketing. Also on the agenda was a session on how regional organisations can collaborate with SIEBA (Schools International Education Business Association) and an inspiring presentation from Christchurch Educated on its progress to date.

  Get to know your region

  If you’d like to know more about New Zealand’s international education regional organisations and how you can get involved with the Regional Partnership Programme, click here.

  For more information, contact Greg Scott, Programme Manager – Regional Partnership Programme 

  greg.scott@enz.govt.nz

• iStudent Complaints update

  The iStudent Complaints scheme was set up by the Government to resolve contractual and financial disputes between international students and their education providers. It replaced the International Education Appeal Authority (IEAA).

  All 16 complaints to date have involved Private Training Establishments (PTEs) with the majority referring to providers that are declining course fee refunds after the students withdrew from their study courses. Four cases have been settled, while another two were adjudicated in favour of the education provider. The remaining cases are still going through the resolution process.

  iStudent Scheme Director, Derek Pullen, said the small number could indicate there is little cause for dispute or many students are not yet aware of the scheme.

  He noted that the scheme has highlighted gaps in providers’ internal complaints processes.

  “Under the Education (Pastoral Care of International Students) Code of Practice 2016, providers must ensure they have an effective internal process for addressing grievances, and that international students are informed about the process,” explained Pullen.

  “Providers must also make students aware of the iStudent Complaints scheme and other relevant authorities if the student can't access the internal process or is dissatisfied with the outcome.

  “Yet many of the providers we’ve dealt with don't have a documented complaints process. We urge all providers to ensure they have a clearly documented, up-to-date and easily accessible complaints process.”

  For more information see www.istudent.org.nz.