ENZ’s Performance Improvement Framework review

What’s the purpose of a PIF?

The State Services Commission (SSC) runs PIFs to make sure government agencies are working as efficiently and effectively as possible, and that they are on track to achieve their goals in the medium-term future (over the next four years).

This is a warts and all process; a chance to look at areas which are not working so well as well as areas where ENZ is on track. It is an opportunity to get impartial advice on how we can improve and do even better in the future.

How will the PIF review operate?

For ten days from 28 October, two independent reviewers will set up shop in ENZ’s Wellington office. During this time, many of ENZ’s staff will get a chance to have their say about ENZ’s performance.

Some of you will get the opportunity to contribute to the review as well, as the reviewers will also talk to around 25-30 of ENZ’s stakeholders and customers, including a broad range of industry participants.

We hope you’ll participate if you are approached.

Some key questions the reviewers will consider are:

• Where does this agency need to be in four years’ time to be all it can for New Zealand?

• What are the challenges in getting there?

• What are the performance challenges?  

What happens at the end of the review?

At the end of the process, ENZ will receive a report on its performance (using a green, amber or red rating system) and a list of recommendations.

The PIF process is purposefully designed to be as transparent as possible. The report, and ENZ’s response to it, will be publicly available and posted on both the SSC and ENZ websites.