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Welcoming ENZ’s new Manager – Agents
As Manager – Agents, Dan will be responsible for relaunching the ENZRA programme and engaging with agents and providers.
Areas of focus in his role will include reviewing our online training for agents, developing ongoing communications to agents, reviewing marketing and other support provided to ENZRA agents, evaluation of agent performance, and ensuring agents are setting the right expectations for students to have a positive experience.
Dan’s new role will see him joining ENZ’s Student Marketing team in Wellington.
Over the last two years, Dan has worked with Immigration New Zealand in India and was a key contributor to ENZ’s rebalancing the market, lifting the quality of student applications and agent performance. Dan has worked closely with ENZ’s India team, attending education fairs and other education events, and also has strong industry relationships.
Dan has also worked offshore for Immigration New Zealand in South Africa, Thailand and Singapore so he brings a strong understanding of a range of markets and the role of NZ Inc offshore. His in-market experience, passion for the education sector and understanding of education agents will be a huge asset to ENZ in his new role.
Dan officially joins the team on 9 October.
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Official Information Act Requests
People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.
The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Education New Zealand (ENZ).
ENZ is the government agency dedicated to helping New Zealand realise the social, cultural and economic benefits of international education.
Please note the Ministry of Education is the New Zealand Government's lead advisor on the New Zealand education system.
More information can be found at: The role of the Ministry of Education
Ministry of Education OIAs can be directed to info@education.govt.nz
If you have a complaint about a particular school, you may wish to contact the school directly or contact the Ministry of Education at enquiries.national@education.govt.nz
Making a request relating to international education
Your request should be as clear and specific as you can possibly make it. Before making a request please check our other sources of information listed below.
You can contact us in a number of ways to request information:
- ENZ.Ministerials@enz.govt.nz
- Telephone (04) 472 0788
- Postal address: Level 5 Lambton House, 160 Lambton Quay, PO Box 12041, Wellington 6144
We would like:
- your name
- contact address (email or postal)
- details of the information you want.
We may ask you for more details if we’re not sure what you are seeking. If you make your request by phone or in person, we will confirm it in writing.
The State Services Commission provides tips for requesting information and guidance on how agencies will respond.
Before making a request for information
Before requesting official information from ENZ, we encourage you to check the list below to see if the information you need is already publicly available:
How long will it take?
We are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.
If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and give you an idea of how long it will take. We will also try to keep you updated on the progress of our response to your request. You can complain to the Office of the Ombudsman if you’re not happy with our decision to extend the time.
What does it cost?
Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested.
You can complain to the Office of the Ombudsman about our decision to charge.
What if I’m not satisfied?
You may wish to contact us in the first instance to see if we can resolve the issue.
You can make a complaint to the Office of the Ombudsman if you:
- have concerns regarding the decision we made on your request
- were unhappy about the way your request was treated or processed.
These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.
The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.
Responses to Official Information Act 1982 requests
ENZ publishes responses to Official Information Act 1982 requests at the end of each month. ENZ first published its responses to requests for official information on its website in April 2018.
The response from ENZ details the information being released and explains what information, if any, has been withheld and under which grounds of the Act. The response also explains that we intend to make the information publicly available. The requestor's name and address have been removed from the response.
Documents are only available in Adobe PDF format and are listed in release date order, with the most recently released responses at the top.
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e-learning requirments
ENZ Online Agent Training is closing
In order to facilitate the re-build of the training programme, the current Agent Training in no longer accepting registrations for new learners.
The current Agent Training will become fully unavailable to those currently registered after Saturday 30 June 2018.
(Please see our e-new article on 23 May for details.)
To continue, click on the below link to advise you understand that the current Agent Training is closing and the time frames advised.
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Journey to transformational student experience
To tackle this challenge, ENZ and Study Auckland recently undertook an International Student Experience design project.
The goal of the design project was to provide detailed international student experience insights that can help education institutions lift their student satisfaction and referral rates, says ENZ Director of Student Experience, Hayley Shields.
Four areas of opportunity were prioritised: information provision, employability, social connectivity and shared values. From these, guiding principles were developed for how international students’ needs can be addressed to create unique value to the student experience in these areas.
Hayley says the New Zealand industry needs to focus beyond the on-campus experience.
“International students come to New Zealand to experience life beyond their studies and to grow as individuals.
“In true manaakitanga spirit, if we want to host, care for and respect our international students, we need to design programmes that are student centred.”
As part of the report, more than 80 face-to-face conversations were undertaken with students, business people and local community representatives. The students interviewed came from 16 countries in Asia, Latin America and North America.
The findings of the report were also informed by a wide range of international research projects which featured insights from leading global surveys on international student, parental and employer expectations.
The full report can now be accessed in IntelliLab here.
An example of an off-campus student experience was Study Auckland’s Rugby Have-a-Go Day for international students in July, where All Blacks players taught basic rugby skills. Through this, international students had a taste of Kiwi culture, and learned how rugby’s values can help form bonds and leadership skills. You can read more about the experience here.
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ISANA NZ professional development and scholarships
ISANA NZ has four professional development days at the end of September and October, in Auckland, Dunedin, Wellington and Christchurch. The PD days are open to non-members as well as member institutions.
Topics include:
- Volunteering
- Cultural intelligence
- Mental health
- Building intercultural literacy, skills & intelligence
- Ensuring well-being in living contexts
- Self-review
- Transitions & tools
Personnel from MBIE (Immigration) and NZQA will be presenting. Further sector updates will also be provided. Click here for more details and to register.
Scholarships
All new and renewed memberships of ISANA NZ (as of 30 September 2017) will go into a draw for an ISANA NZ Professional Development Scholarship of $1000 to be used in an ISANA context in 2017/2018, including for the ISANA/ANZSSA Conference.
Members may also apply for a $1000 scholarship for attending the ISANA/ANZSSA conference in Australia, 5–8 December 2017. Applicants should email isananz@gmail.com, providing information on how this support will help them attend, the value of the conference to them and ideally an endorsement for their application from another member or from their supervisor. Applications must be received by 25 September 2017 with the successful applicant informed by 2 October 2017.
ISANA NZ is also calling for nominations for its annual awards. Click here for details.
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Register for ASEAN Forum 2017
Held in October, the ASEAN Forum 2017 marks the 50th anniversary of the organisation, which comprises of 10 growing markets that work together under the ASEAN economic community.
The forum will include keynote addresses and breakout sessions on education opportunities and specific markets. A networking function will conclude the forum.
ENZ is a sponsor of the event, where ENZ Chief Executive Grant McPherson will be speaking.
The forum will be held on Monday 16 October 2017 at Auckland University of Technology.
Click here to register.
For full details, visit the forum website: www.aseanforum2017.co.nz
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ENZ and Go Overseas bring scholarship to Europe
Ute Haug, ENZ Senior Market Development Manager, Europe, said ENZ decided to launch a pilot campaign with Go Overseas in Europe after seeing its success in the US.
“Each year, the US campaign generates an increased interest in New Zealand from US study abroad students, along with amplified social media activity around New Zealand.
“Now in the fourth year, this year’s campaign will see us bring the scholarship to Europe too, helping its students to see that New Zealand institutions offer sought-after qualifications that are well recognised in Europe,” said Ute.
Both the US and Europe scholarship campaigns will run from 8 September to 13 October.
Last year’s campaign saw 12 percent of applicants were graduate students. To capture the interest of this applicant pool, three New Zealand institutions – University of Auckland, University of Otago and Victoria University of Wellington – are each offering one postgraduate scholarship for qualified US students.
While only one winner is selected for each scholarship, ENZ Field Director, North America Alanna Dick said participating New Zealand institutions are still able to follow up with applicants interested in their institution.
“Since the start of the US campaign in 2014, participating New Zealand universities and ITPs have worked closely with ENZ and Go Overseas to follow up these student leads generated from the applications,” said Alanna
“For example, in the US last year, the scholarship was shared through a digital campaign with more than 1,500 universities and 2,600 industry professionals, resulting in more than 3,000 student applications.
To find out more about the scholarship, visit www.gooverseas.com or contact ENZ Field Director, North America Alanna Dick, at Alanna.Dick@enz.govt.nz.
You can watch a video of 2016 Go Overseas scholarship recipient Alicia Cotsoradis here.
New Zealand Study Abroad Go Overseas Scholarships
For students in the US:
- One Undergraduate Semester Scholarship, worth $15,000 plus roundtrip flight
- Three Master’s Degree or PhD Scholarships, worth $10,000 each for either University of Auckland, University of Otago, or Victoria University of Wellington.
For students in Europe:
One €12,500 Study Abroad Semester Scholarship. Applicants can apply for semester 1, semester 2 or northern hemisphere summer 2018.
Applications for all scholarships close 13 October.
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Thai study abroad expo a great opportunity
For the past 15 years, the Thai International Educational Consultants Association (TIECA) has organised the annual fair. TIECA is Thailand’s peak body of educational consultants, with more than 70 members actively working in the education area.
The 2017 expo will largely focus on the school sector, but will also include language schools, high schools and universities, with participants from educational institutions from around the world.
Jaruwan Pongjaruwat, ENZ Programme Manager – Thailand, said last year’s fair was very impressive, with more than 900 visitors attending.
“Last year, 12 New Zealand providers joined the fair, and it would be great to have even more this year. It’s a great opportunity for providers to interact with Thai students and agents face-to-face.”
At the fair, institutions have the chance to meet TIECA agent members during a networking event and discuss possibilities of collaborating together in future. There will also be education system seminars throughout the expo to raise awareness of institutions and increase student enrolment.
New Zealand institutions interested in joining in the event must download and complete an application form from Booth Booking Form and submit to manager@tieca.com
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International students help Kiwi kids become ‘Asia-ready’
The Foundation’s recent report, Losing Momentum – School Leavers’ Asia Engagement, shows that fewer than 10 percent of senior secondary school students are ‘Asia-ready,’ and more than half said they are not confident to engage with Asians, even in New Zealand.
Mr Draper says one solution may be to put in place a system where international students from Asia can engage with Kiwi students in a planned and structured way.
In the International Student Experience report by Study Auckland and ENZ, one of the challenges highlighted was international students’ lack of engagement with New Zealand students. International students said cross-cultural connection would make their experience more satisfying and enjoyable, particularly through structured events and organised socialising.
“They want opportunities to engage with New Zealanders and we want that as well for our young people – so let’s engage them in ways that would benefit both them and their Kiwi peers,” says Mr Draper.
“I can’t think of a better way to improve New Zealand students’ confidence to engage with Asian cultures than to have their Asian mates share their cultures with them.”
The Foundation holds ‘Experience Asia’ events in schools across the country where international students teach local students about their culture, such as how to make dumplings, how to play a traditional Asian musical instrument, or teaching martial arts.
Mr Draper says New Zealand school leavers’ lack of confidence in engaging with Asian peoples and cultures is concerning given that New Zealand’s present and future – economically, culturally and socially – are tied to Asia.
“All indicators show that Asia will play a critical role in young New Zealanders’ careers, their personal relationships, and their life experiences. Developing Asia-related competencies will be a necessity for their future,” he says.
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NZLC wins Star Award fourth year running
The ST Star Awards reward excellence in the international education industry, with an awards ceremony held at a black tie gala event in London in September, in front of some 900 industry representatives and delegates from around the world.
NZLC beat out the four other nominees in its category: Inforum Education, Impact English College, Langports English Language College and Browns English Language School – all from Australia.
Voting took place over several months from overseas retail partners, education consultants and other providers.
This marks the fourth consecutive year that NZLC has won this award.
Miles Stewart, NZLC Co-Director said the win confirms that New Zealand based providers can compete and succeed on a global scale.
“It’s a great win for NZLC and for New Zealand, as our success will help keep the spotlight on New Zealand as a fantastic destination for international students.”
If NZLC win in the same category next year, this fifth win will elevate NZLC to a “Super Star” organisation – an exclusive club of very few schools and retail partners to have reached this level.
NZLC is one of the largest English language schools in New Zealand, an NZQA Category 1 school and a member of English New Zealand.
