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New Pastoral Care Code of Practice for Tertiary and International Learners Released
Today, the Government released a new Code of practice for the pastoral care of tertiary and international learners, to take effect by 1 January 2022, as required under the Education and Training Act 2020.
This revised Code is the product of many conversations, engagements, emails, phone calls, and hui. We are thankful to everyone that has spent time to help improve the wellbeing and safety of tertiary and international ākonga.
The overall purpose of this work is to develop a system of supports for the wellbeing and safety of domestic tertiary and international learners, through one set of clear rules and expectations for providers that can be tailored to their learners’ needs.
We have summarised the key changes and provided links to the new code and Ministerial Press release, below
What does the new Code mean for tertiary providers?
Tertiary providers will need to consider how their overall systems and resources support learners’ wellbeing and safety.
It will be important for providers to build and maintain strong relationships with learners and other interested stakeholders to identify and define the issues that are important for their communities and develop appropriate strategic goals, plans and practices around them.
Providers are expected to:
- build capacity across their organisation to engage and empower learners to manage their own wellbeing
- proactively identify and respond to learners who may face additional challenges as early as possible and tailor extra support to meet their needs.
- respond effectively in an emergency.
The new Code continues to focus on outcomes and flexible practices that enable providers to support their learners in ways that best meet their needs.
What does the new Code mean for tertiary and international ākonga?
The Code will make providers more accountable to learners, their families and community. The new Code expects tertiary providers to consult with learners, and other stakeholders when developing, reviewing, and improving their strategic goals, plans and practices. It also expects providers to be transparent about their wellbeing structures, strategies, practices and performances.
What’s changed for international ākonga?
The new Code covers domestic and international tertiary students and international students in schools. The goal is to ensure consistency within tertiary providers rather than having separate Codes for international and domestic learners in the same provider. The new Code continues to spell out the expectations that apply now for providers regarding the specific needs of international learners. There are no changes to requirements for schools, in New Zealand, who host international students.
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New Zealand and Japanese schools build stronger cultural connections
High-school students in New Zealand and Japan are connecting on the big issues like indigenous culture, sustainability, and rugby, in an exciting joint-venture between Education New Zealand (ENZ) and the North Asia Centre of Asia-Pacific Excellence (NA CAPE).
In collaboration with the Hokkaido Board of Education, seven schools from New Zealand’s North Island and seven from Japan’s Hokkaido prefecture have begun to open a digital dialogue at a time when valuable in-person interactions are limited.
This initiative builds on the agreement signed in November 2020 between the Hokkaido Board of Education and ENZ. It further strengthens the existing partnership agreement between the New Zealand Embassy Tokyo and the Hokkaido Government by promoting collaborative opportunities in education through shared interests.
International education plays an important internationalisation role as it brings a refreshing, global outlook to education at a local level. By building deep, reciprocal relationships with other countries, internationalisation also helps international education uncover opportunities for innovation.
After online orientations for teachers, more than 270 students from three high schools in both countries met for the first time to introduce themselves, their school and city. Schools connected include: Taradale High School and Yubari High School; Papatoetoe High School and Sapporo Higashi High School; and Te Kura Kaupapa Motuhake o Tāwhiuau a Kura-ā-Iwi and Noboribetsu Akebi High School, which also connected with Unakami Primary school in Chiba.
Sharing both economic and geographical similarities between countries, key themes for successive exchanges held in English include language and culture, indigenous culture, sustainability, primary industries, and rugby with a strategic goal of students starting student exchanges between schools in the future.
The participation of Kura-ā-Iwi in the programme is of value to both countries seeking to deepen existing indigenous cultural connections. Hokkaido and New Zealand share many similar features, including the importance of agriculture and of indigenous peoples.
Sharlene Brown, Senior Teacher at Te Kura Kaupapa Motuhake o Tāwhiuau expressed their support for the initiative.
“As the first iwi designated character kura in the world, Te Kura Kaupapa Motuhake o Tāwhiuau is absolutely committed to global, indigenous education in particular Ainu language and culture.
“This is therefore the guiding force behind our commitment to establish new relationships and exchanges with schools in Japan.”
Both NA CAPE and ENZ are focused on continued support of closer indigenous to indigenous connections between New Zealand and Japan. Hokkaido is the birthplace of Japan’s indigenous people, the Ainu. As Hokkaido continues to embrace its indigenous culture, this initiative presents a unique opportunity for richer, more meaningful exchanges by showcasing New Zealand’s Māori values. By connecting with other cultures around the world, students in New Zealand and Hokkaido gain a better understanding of indigenous people’s experience and can uncover similarities and fostering better appreciation of other cultures.
ENZ Director of Education – Japan, Misa Kitaoka said from Tokyo that, despite the ongoing challenges of COVID, ENZ is committed to promoting connections between New Zealand and Hokkaido using innovative modes of virtual delivery.
“New Zealand’s unique cultural values like kaitiakitanga - protection of people and place – are woven into the threads of our education system.
We are very proud of the leadership Māori demonstrate in the indigenous education space, and are committed to furthering international indigenous connections for the benefit of all.”
Following on from the success of this international initiative, the NA CAPE plans to support additional sessions, and connect New Zealand high-school language students and their teachers with their counterparts in Korea.
North Asia CAPE (NA CAPE) is committed to building New Zealanders’ capacity to engage with the countries of North Asia. Find out more about the NA CAPE at www.northasiacape.org.nz
Education New Zealand is the Crown Agency responsible for international education to benefit New Zealand socially, culturally and economically. Find out more at enz.govt.nz.
Want to get involved in future exchanges? Get in touch with North Asia CAPE at nacape@auckland.ac.nz.
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New Zealand and international secondary students to grow cultural competence skills together
Qualitative research[1] from ENZ concluded that New Zealand businesses who employed staff with cross-cultural competencies found this contributed to a more energising workplace, which helped to foster creativity and innovation as well as other benefits.
The employers agreed cross-cultural competence was a sought-after skill when hiring staff, leading ENZ to fund the programme for more high school students around the country.
Grant McPherson, Education New Zealand’s Chief Executive says, “The insights from New Zealand businesses around the benefits of cross-cultural competencies within their teams have been one of the key reasons we’ve taken this initiative to help grow cultural competency, providing an alternative to international school exchange experience while borders are closed.”
This work supports the third goal of the New Zealand International Education Strategy 2018-2030 to develop global citizens within New Zealand and aims to help both students and teachers develop their cross-cultural skills together with their global peers.
ENZ and Massey University first partnered with the American Field Service (AFS) in July 2020 to launch a pilot of the NZGCC programme. The virtual programme delivers animated videos, quizzes, assignments and weekly live facilitated dialogue sessions for local and offshore learners to talk with each other online in real time.
Following the success of the pilot, ENZ today announced a further $380,000 investment to subsidise the cost for 321 New Zealand and 486 international learners to develop cultural self-awareness, empathy for other cultures, emotional resilience and ways to build bridges in multicultural settings.
18 online modules cover topics such as stereotypes, empathy, dealing with conflict and resilience, and will be delivered to international learners from India, China, Japan, Vietnam, Thailand, the Republic of Korea, Indonesia, Brazil, Mexico, Colombia, Peru and Chile.
The newest students to benefit from the NZGCC programme are Whanganui Girls College, Cullinane College, Whanganui High School and Awatapu College pupils. Starting today, 23 Whanganui and Manawatu students will partake in a virtual learning exchange with 20 high school students in Tokyo, Japan, in a partnership with the Tokyo Board of Education.
Whanganui Girls College principal Sharon Steer says the new programme will help students build their understanding of global cultures – critical ‘soft’ skills that will also prepare them for life after high school as they enter the workforce.
“An important part of our curriculum is developing strong communication skills and setting our students up for success in the workplace. The NZGCC programme will add another dimension to our lessons by teaching our students how to develop meaningful relationships with one another despite language and cultural differences,” said Steer.
“This allows our students to connect with peers in Japan and learn more about their culture without having to get on a plane when international travel remains limited.”
In addition to secondary school students, the NZGCC programme will support teachers in indigenous communities in Pacific Alliance countries, and people undertaking English language and teacher training in Indonesia, Vietnam and the Republic of Korea.
Around 100 students from decile 1 to 5 schools across New Zealand will be offered NZGCC scholarships to participate in a virtual exchange with their peers in Asia.
ENZ’s Chief Executive Grant McPherson said the programme’s expansion is a key part of diversifying education in new virtual forms fit for a globally connected world.
“We’re pleased to continue our support for the NZGCC programme to bring New Zealand and international learners together in a virtual environment to gain the skills needed to live, work and learn globally.
“As well as helping to develop the global citizens of tomorrow, this programme demonstrates the reciprocal benefits of international education, giving our rangatahi a chance to learn with high school students from around the world, and giving their offshore peers a chance to learn ‘with’ New Zealand and our unique way of thinking.”
More information about the NZGCC can be found here: https://www.globalup.com/
ENDS
[1] https://intellilab.enz.govt.nz/document/583-employer-perceptions-of-hiring-international-graduates
Notes to editor:
- Education New Zealand is the government agency responsible for building international education to benefit New Zealand socially, culturally and economically. For more information, visit enz.govt.nz
- Developing Global Citizens is the third goal of the New Zealand International Education Strategy 2018-2030.
- Education New Zealand has a focus on developing global citizens within New Zealand, so that more learners gain the knowledge they need to live, work and learn globally.
- The Global Competency Certificate (GCC) is a research backed programme teaching cultural self-awareness, empathy for other cultures and ways to build bridges in multicultural settings. It is designed by American Field Scholars (AFS), a global non-profit internationally recognised as leaders in Global Citizenship.
- In 2020, Education New Zealand partnered with Massey University and American Field Scholars to deliver a customised version of the GCC programme to New Zealand students and international students in New Zealand and abroad.
- One Palmerston North student who completed last year’s pilot summarised the experience as ‘eye-opening’: “The main takeaway was the ability to see life from different perspectives to our own, to understand how different cultures, experiences and beliefs can impact others. Being part of this course has truly opened my eyes to some of these viewpoints and I’ve learned to embrace them with an open mind.”
Media contact
Hazel Dobbie, ENZ Director Communications
Hazel.Dobbie@enz.govt.nz 021 579 917 -
COVID-19 update for education providers
Thank you for your ongoing support and care for international students at your institutions.
Please read below for the latest advice from the Ministry of Education for Alert Level 4. For information especially for international students, visit the COVID-19 page on NauMai NZ.
Advice for COVID-19 cases in tertiary education providers or accommodation
Read the latest guidance in the Ministry of Education 23 August Tertiary Provider and International Bulletin
Guidance for school hostels for all alert levels - Ministry of Education
International students are eligible for COVID-19 vaccination
As a reminder, international students, as temporary visa holders, are eligible for a COVID-19 vaccine as part of New Zealand's national vaccine programme.
The Government has expanded the list of essential workers eligible to receive a COVID-19 vaccination to include people who work in accommodation services (including tertiary accommodation providers). Children aged 12-15 are also now eligible for the vaccine.
Full details are available on the Unite against COVID-19 website: COVID-19 vaccines | Unite against COVID-19 (covid19.govt.nz)
Stress counselling and support
During this time, it's natural to feel emotionally and physically drained.
You’re not alone in this and you don’t need to cope on your own. Friends and family members can help you to cope.
You can also get help and information from:
- your education provider
- your GP or local community health centre
- Youthline at 0800 376 633 or youthline.co.nz
- Need to Talk by calling or texting 1737
In an emergency always call 111.
Information in different languages and the Golden rules for Alert Level 4
Information is available in a variety of languages on the Unite against COVID-19 website, including Chinese, Hindi, and Japanese.
The Ministry for Ethnic Communities | Te Tari Mātāwaka have released videos in different languages about the ‘Golden rules for Level 4’. Please share this link to the videos with your networks to support our community.
Financial support for businesses
The Government has activated a range of supports for businesses. Find out what financial support you can get for your business on the Unite against COVID-19 webpage.
https://covid19.govt.nz/business-and-money/financial-support/financial-support-for-businesses
Student Hardship for International Learners
There is also support available for international students which is available below:
- Support for international students which is available until 30 August - https://www.education.govt.nz/news/emergency-benefit-international-students/
- If you've got a temporary visa and are in financial hardship, the Emergency Benefit is available until 31 August https://www.workandincome.govt.nz/covid-19/temporary-visa-holders.html
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Code Camp gives Japanese students a taste of a NZ education
ENZ delivered a one-day Code Camp on 11 July to 14 high school students at Waseda Jitsugyo School, using the Code Avengers platform to deliver coding lessons in English to the students and help them build a New Zealand-themed website.
Code Avengers is a global EdTech company based in NZ that provides interactive, gamified online courses that teach a broad range of digital skills including computer coding, digital literacy, and design.
The Code Camp was delivered in a hybrid format with two instructors onsite at the school and one instructor joining online. The day received positive feedback from students who not only enjoyed learning how to code using English, but also experienced New Zealand’s inquiry-based style of learning in a fun, collaborative environment.
ENZ’s Director of Education – Japan, Misa Kitaoka, says there is plenty of potential for EdTech services in Japan.
“While there is a general perception of Japan being technologically advanced, there is a lot of catching up to do when it comes to technology . As the Japanese government accelerates the promotion of digital education during the pandemic, Code Avengers meets the immediate demands of Japanese educators to teach Digital Technology and English language.
“What makes Code Avengers unique is its user-friendliness, accessibility and affordability.”
Coming up in September, ENZ is teaming up with Young Enterprise (YES), the North Asia Centre of Asia-Pacific Excellence (North Asia CAPE) and MEXT Tobitate (Japan’s Ministry of Education, Culture, Sports, Science and Technology) to deliver a 3-day Biz Venture Programme.
Twenty high school students from Japan and New Zealand will meet online for three days to develop business solutions to address social issues in Japan, including child poverty, gender equality and well-being, and exploring the themes of UN SDGs (Sustainable Development Goals).
Like Code Avengers, YES has been supporting secondary schools across NZ to promote youth entrepreneurship registering more than 1,000 enterprises, some of which have a strong SDGs focus on their business solutions.
Head of YES, Elizabeth Pittman says, “We are thrilled to offer our first ever entrepreneurship programme for New Zealand and Japanese students.
“With New Zealand’s geographic isolation and relatively small population, many Kiwi businesses need to think globally from the start. The BizVenture programme will allow our students to understand the Japanese business context and increase their global competency. New Zealand youth have such a strong interest in sustainability and improving social outcomes within their communities and abroad, and this challenge allows them to explore that interest in a business context.”
ENZ looks forward to continuing to exploring new modes of delivery and showcasing NZ education to key partners in Japan.
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Education diplomacy strengthens New Zealand’s relationship with the Pacific Alliance
This initiative, funded by Education New Zealand Manapou ki te Ao, is a significant milestone in the relationship between New Zealand the alliance.
At the graduation ceremony, New Zealand Ambassador to Chile, Linda Te Puni, said “this celebration today is, first and foremost, yours but it is also a milestone for New Zealand because it reaffirms our commitment to the Pacific Alliance. We are pleased to continue to build and strengthen this relationship in various areas, including networking, educational and between peoples.”
The Pacific Alliance is a Latin American free trade area and economic integration initiative, established by Chile, Colombia, Mexico, and Peru in 2011. The bloc comprises the world’s eighth-largest economy and is home to over 220 million people. It has been identified by the Ministry of Foreign Affairs and Trade as a priority region for New Zealand, with negotiations for a free trade agreement currently underway.
The objective of the English Network of the Pacific Alliance is to develop a cooperation strategy to improve the language in the bloc, work in which it has had the support of New Zealand as an observer country.
“The promotion of the English language expands our people’s access to educational, scientific, technological and employment opportunities, while contributing to the formation of a more productive workforce, with a view to strengthening our competitiveness in global arenas,” Director of Regional Coordination and Integration Mechanisms of the Ministry of Foreign Affairs of Colombia and National Coordinator of Colombia for the Pacific Alliance, Adela Maestre, said.
The Pacific Alliance version of the NZGCC was led by teachers from Massey University. The first four weeks of the course were dedicated to the certificate, while the last two focused on creating a ‘community of learning’ for support and guidance, where methodologies, teaching practices and resources can be shared well after the course has finished.
The NZGCC was originally designed by AFS. The certificate teaches self-awareness, empathy for other cultures, and ways to build bridges in multicultural settings.
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Bringing Us Together – TVET in the Asia-Pacific
The Global COVID pandemic has put skills issues and innovation on the center stage, as governments, industries, and educators alike work to upskill and reskill workforces disrupted by the pandemic and ensure strong working futures.
The APAC TVET Forum will bring together the necessary key groups for effective TVET: Governments, Industries, and Educators. The Forum will offer Government to Government (G2G), Business to Business (B2B), and System-to-System content streams, then “bring us together” for a cross-system conversation across the APAC region.
The Forum will be free to register, and held over two Fridays (5 November and Friday 12 November, 2021) across the following local times:- Bangkok, Thailand 09.30-14.00
- Beijing, China 10.30-15.00
- AEDT 13.30-18.00
- Samoa 14.30-19.00
- New Zealand 15.30-19.30
We will hear from senior government officials, major companies, international agencies and organisations, and TVET sector leaders from around the APAC region.
The New Zealand partners include New Zealand government’s international education agency, its largest private sector vocational education consultancy, and New Zealand’s new national institution for Vocational Education and Training.
We look forward to welcoming colleagues from around the region for this high quality and not-to-be-missed event: stay tuned to our social media channels for call for abstracts, registration, and speaker information in the coming weeks, or visit our website: www.apactvetforum.com
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Festival puts spotlight on global citizenship
The three-day summit held in-person at Wellington’s TSB Arena and around the world virtually, hosted more than 1,300 attendees from across all New Zealand regions. The event also attracted an online audience from more than 30 countries.
ENZ supported several international students and Prime Minister’s Scholarship alumni to attend the festival including Matt Le, who says the three-day summit was a valuable and memorable experience to be part of.
“Simply put, Festival for the Future represents the idea of: when change-makers get into the same room and have an open discussion about the future, great things are bound to bloom.
Matt says he enjoyed the inspirational stories and meaningful conversations cultivated by the event.
“For me, it was the realisation that change is possible, and change can start today.”
ENZ Global Citizens Manager Carla Rey Vasquez says the festival was a great opportunity to advance continued work on Global Citizenship, the third pillar of the International Education Strategy (NZIES).
“We partnered with Inspiring Stories because we firmly believe in the kaupapa of Festival for the Future, we want to show the world that New Zealand is a place where people care, where they take action on the things they care about and where new thinking is encouraged.”
As a silver sponsor of the festival, ENZ hosted attendees in a lounge on the festival’s marketplace floor, where they were invited to share coffee and a korero/conversation about international education and what it means to them. Their responses are being collated by ENZ and will help shape future work in advancing Goal Three of the NZIES.
Carla says ENZ wants every student who engages with the New Zealand education system to unleash their potential to change the world.
“The expo space offered ENZ the opportunity to connect directly with change-makers, innovators, influencers, leaders and dreamers, and to hear their thoughts about what Global Citizenship means to them, and what a New Zealand education can offer the world.”
The booth was visited by over 800 participants, and the team conducted and collected over 500 surveys.
“These insights will be critical in informing our approach to Global Citizenship strategy and how ENZ can contribute to this space in the future,” Carla says.
ENZ also supported the Global Impact Award during the event’s awards night. The award was presented to Francesca Goodman-Smith - a young New Zealander taking action to stop food waste globally, and presented by ENZ Chief Executive Grant McPherson.
See a list of nominees and winners of the 2021 Impact Awards here: theimpactawards.nz/2021-winners
If you’d like to know more about the Festival for the Future and ENZ’s involvement, get in touch with us here: info@enz.govt.nz
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Education New Zealand nominated for three upcoming awards
ENZ recognised for Gilman Scholarship mahi
Education New Zealand has been selected as a finalist in the 2021 AmCham - DHL Express Success & Innovation Awards. The awards, run by the American Chamber of Commerce in New Zealand, celebrate the success and innovation of companies doing business with the United States.
ENZ is a finalist in the Bilateral Connections category and our entry focusses on how our Gilman Scholarship funding and other initiatives underway with US federal agencies and education institutions are helping build lasting connections between New Zealand and the United States through education. The winners will be announced at a function in Auckland on 26 August.
ENZ's digital China ecosystem recognised in China Business Awards
ENZ is a finalist in the 2021 HSBC NZCTA China Business Awards, New Zealand's preeminent awards for recognising business success in China. ENZ is nominated for the United Media Solution Award for Digital Excellence in Business between China and New Zealand, for our China digital ecosystem and experience work.
Tū Ngātahi nominated in prestigious marketing awards
ENZ's Tū Ngātahi campaign, delivered by Special Group, has been selected as a finalist in the Designers Institute of New Zealand Best Design Awards. Tū Ngātahi calls for New Zealanders to stand together with our international student community and send a message of empathy and support. It is nominated in the Public Good category.
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Reconnecting New Zealanders to the world
Where does international education fit in?
Prime Minister Jacinda Ardern has announced a plan to reconnect New Zealanders to the world in 2022.
This framework is based on being able to maintain the elimination strategy, alongside a high coverage of vaccination, strong confidence in our system and a phased approach to opening the border.
Read the Prime Minister’s announcement in full | Reconnecting New Zealand to the world on Unite Against COVID-19 site
The key points of this plan are:
- To continue to speed up New Zealand’s vaccination rollout, and move to six weeks between doses so that more New Zealanders have immunity sooner.
- Phased approach to reopening border in the second half of 2021, and set up of new testing and vaccine checking systems at the border.
- Move to new, risk-based border settings that will establish low, medium and high-risk pathways into the country.
New Zealand’s ability to reconnect with the world depends on these factors being successful.
At this early stage, we can’t provide detail or any degree of certainty for students looking to apply for study in or book travel to New Zealand.
Many New Zealand institutions are now offering new ways to study. If you’re wondering which study option might be right for you, visit Study With New Zealand New Ways of Learning.
We suggest that agents, students and their families wait until policy announcements are made before booking any travel to study in New Zealand. We could expect to see more clarity on this later in the year.
FAQs
When will New Zealand open up to the world?
Work continues on developing the requirements for a phased approach to Reconnecting New Zealanders to the rest of the world in 2022. We could expect to see more clarity on this later in 2021.
Read more about the next steps to reconnecting New Zealanders to the world.
What do we know about timeframes for international students returning to New Zealand?
While we are pleased to note that a number of international students have been able to return to New Zealand under the current class exceptions, we aren’t able to provide exact timeframes for a large-scale return for international students and providers.
Managing our border doesn’t mean conditions will stay exactly as they are now, but it does mean that there are likely to be restrictions and requirements in place until at least December 2022.
Can students apply for semester 1 2022 study?
We would currently advise students not to plan for study in New Zealand for semester 1, 2022.
Please note offshore temporary visa application lodgements are currently suspended till February 2022 and this may be extended.
International student class exceptions are a key priority for the Government, but we can’t predict timing on when a further cohort might be announced, or what MIQ capacity may look like at the time.
Will the phased border approach outlined in the Reconnecting New Zealanders to the World announcements affect the temporary suspension of offshore visa application lodgements?
The Government continues work on developing the requirements for a phased approach to Reconnecting New Zealanders to the rest of the world in 2022. As such, no decisions have been made yet on how the border plan might affect offshore visa application lodgements.
What is the Government’s position generally regarding international education?
Despite the severity and complexity of the COVID-19 pandemic, and our ongoing commitment to its elimination strategy, the New Zealand Government remains committed to a thriving international education sector.
In a recent meeting with the international education sector, the Minister of Education highlighted the New Zealand Government’s support for the continued safe return of international students to New Zealand, when the time is right.
How does the border approach affect the students coming into New Zealand under the border exception classes?
It doesn’t. Existing processes for students to enter the country under existing border exception classes (the 250 PhD and postgraduate cohort and the 1000 bachelor's degree and above cohort) will remain in place.
How will New Zealand determine which countries are low, medium or high-risk?
The government is currently working through how it will determine this.
How will the phased border approach affect Managed Isolation and Quarantine (MIQ)?
Vaccinated travellers from low-risk countries will not be required to go through managed isolation facilities.
Vaccinated travellers from medium-risk countries will have modified isolation requirements, the details of which are still to be worked through.
Unvaccinated travellers and all travellers from high-risk countries will need to undergo 14 days in MIQ.
Read more on the next steps of reconnecting New Zealanders to the world
Would lockdowns in New Zealand affect the timing of the phased border approach?
The New Zealand Government is committed to the elimination strategy and the successful rollout of vaccines. New Zealand’s border approach depends on our ability to stamp out clusters of COVID-19 as they arise, so there is some possibility that further lockdowns may delay the border approach.
Will international students in New Zealand continue to receive free COVID-19 healthcare?
Yes. Vaccines are available to everyone in New Zealand (12 years and over) free of charge. This includes international students.
Read more about the COVID-19 vaccine rollout on the Ministry of Health website.
All publicly funded COVID-19 related care – including testing, treatment and vaccinations – is provided to anyone who needs it, free of charge.